INFORMATION ABOUT RESERVATIONS

 

RESERVATIONS AND PAYMENT LIMITS

Since spaces for each ceremony are limited and prior preparation/diet is required, word reservations are not made. It is recommended to reserve at least 72 hours in advance, both for preparation/diet, and also to guarantee a place. To reserve, you must pay at least 50% of the total amount (whether it is confirmed by 1 or more people). Once the reservation payment has been made, your place will be confirmed and the preparation guide will be sent to you. The remaining amount must be completed no later than 72 hours prior to the ceremony without fail. If you want to reserve a place less than 72 hours before the event, it is mandatory to check availability, since if there are no places left, the reservation will be reassigned for a future activity chosen by the person (there are no refunds in these cases).

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PAYMENT METHODS

Payments are made only by bank transfer or payment in Oxxo. For people who are not from Mexico, you can consult through Paypal and Wise accounts, but they have a commission charged by the platforms.

 

Once each payment has been made, it is very important that you send the receipt via WhatsApp, detailing your full name and activity for which the payment is intended.

 

CANCELLATIONS

If you need to cancel for reasons of force majeure, it can be done 48 hours in advance by notifying our WhatsApp. The amount paid will be reallocated to the future activity that the person likes, as long as we have availability. Due to administration issues, under no circumstances are money refunds made. Cancellations within 72 hours prior to the activity and/or absences without notice will not enjoy the possibility of reallocating the money to another activity, which is because occupying a reserved place and not taking it prevents another person from occupying it. The exception to this is for reasons of illness, and if the person presents a medical certificate between 48 hours and 6 hours prior to the activity, they will be given the opportunity to reallocate the amount of their reservation to another date or activity.

 

REASSIGNING A RESERVATION

In case of not being able to attend, the person who made the reservation can reassign their place to someone else or change their companion. That way you don't lose the reservation at the last minute. To do this, please notify by WhatsApp the name of the new people who will attend in your place.

 

PROMOTIONS AND EARLY PAYMENT

Almost all ceremonies have discounts when 2 people go together, which seeks to make the cost more accessible to couples and/or families, although they may well use those discounts even if they do not have a family relationship. These promotions can only be used in paired dynamics, that is, if a third person joins, you must have a fourth to apply the discount to them. The dynamics of "prompt payment" discounts refers to covering the total amount of the ceremony before the date stipulated in the information sent to you. 

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OTHER DOUBTS

 

PARTICIPATION OF MINORS

Ceremonies and treatments without the intake of plants can be performed by minors without problems. In the case of healing ceremonies where plants are involved, it is essential that the minor have the consent of their parents and that they express it both in person or in writing.

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APPOINTMENTS AND PUNCTUALITY

Both the defined times of the collective ceremonies or the times of private appointments must be respected to the letter. Given that in group dynamics other participants must be respected and that in private sessions many times there are shifts given every hour, there is no modification to the start times of the activities once they have been provided. For this reason, we recommend that all attendees go to the place where the activity will be held in advance, anticipating any possible delay due to external causes such as traffic or bad weather. In case of attending more than 10 minutes prior to the appointment, you must wait, since entry to all activities is always carried out within the framework of those 10 minutes prior to the start time.